Insight to action: the future of the professional services industry, 2018

Outline

The professional services sector is in a state of flux. While globally the sector continues to grow, competition has intensified and margins have gotten tighter. Suppliers no longer have the monopoly on specialized knowledge they once had and corporate buyers want “more for less”. Emerging technologies are upending traditional delivery models and signal more disruption to come.

To explore these issues we surveyed 700 senior decision-makers from professional services companies around the world, distilling the results in our latest report Insight to action: the future of the professional services industry. Most respondents said they felt concerned by this more challenging business environment and unprepared for the future.

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Rachael Bernstone of Sounds Like Design